Frequenlty Asked Questions

What is going to be in my share?

Our shares are completely customizable. You will have the option to choose which veggies you receive and purchase extras if needed. We grow many different crops including most salad favourites like lettuce, tomatoes, carrots, peppers, onions, garlic, kale, spinach, radishes, beets, turnips, zucchini, winter squash and many more!

What size should I get?

There are three different sizes of veggie shares and two different sizes of flower shares. If the member is new to the program, it is recommend to start with the small veggie share. If the member consumes a lot of veggies, have a large family or like to store things away for the winter, then the medium or large share might work better than the small share. The member will have the option to customize what items are contained in each pickup and the member can also purchase extra veggies if needed. The share size can be changed mid-season if necessary. Reach out to Marnie at contact@fairsunfarm.ca to make changes.

When is the first pickup?

Share will start in either June (for veggies) or July (for flowers) depending on what the member chose. The member has the option to receive shares weekly or biweekly. There are different schedule options that have different start dates.

How do I pay?

To enroll in the Fair Sun Farm CSA Program, a payment is required at the time of signup. You can use a credit card or send us money by etransfer, cash or cheque. When a member signs up for a share, there is the option to pay in full, or pay in two installments. The installments are 50% of the order total at the time of signup and the reminaing 50% on June 1st. Reach out Marnie at contact@fairsunfarm.ca to make arrangements for payment by cash, cheque or e-transfer.

Is everything in my share organic?

Everything grown at Fair Sun Farm is certified organic. Sometimes Fair Sun Farm will get veggies from other farms if members ask for products that they don’t grow, like sweet corn. All of the products not grown by Fair Sun Farm are labeled with the farm name of their origin and whether or not they are certified organic.

How does customization work?

When a member joins, they will create an account in Farmigo, the software platform used by Fair Sun Farm. Each week a “farmer’s choice” share will be created for members based on the veggie items that are ready to harvest at that time. The member will receive an email notifying them that the share has been created and will be able to log in to the Fair Sun Farm online store to swap items or add extras. Items listed with a value in credits will be items that can be swapped and items listed with a value in dollars will be charged to the member’s credit card on file.

How does pickup work?

At each pickup location, there will be a table set up for the member to load the share items into their own reusable grocery bags. During this time, the member can check that the share items are correct and in good condition.

What happens if I have to miss a share?

Members have a few options: 1.The member can share your veggies and/or flowers with a friend or neighbour. You can organize to have the recipient come to the pickup location on your behalf. No notice to Fair Sun Farm or the pickup location is required for this. 2.The member can pause the subscription during weeks when the member is unable to receive it the share. 3.The member can contribute the missed pikcup to the Fair Sun Farm donation fund. Every week missed shares and extra veggies are donated to the local food bank. If the member is unable to pick up a share and there has been no notice given to Fair Sun Farm, the items contained in the share are automatically added to the Fair Sun Farm donation fund and there will be no financial compensation offered to the member.

In case of inclement weather on pickup day, what do I do?

Examples of inclement weather include severe thunderstorms, hail, tornado warning and strong winds. If it’s dangerous to leave your house, stay home! If you come to the pickup location and your share is not there, we have likely headed for shelter! We will contact you via email with alternate pickup details.

What is the cancellation policy?

If you’re unsatisfied with your share, reach out to Marnie directly to discuss the issues. We understand that a CSA share is not necessarily a good fit for everyone and we are happy to cancel your membership if it’s not working for you. If you move, or your life changes unexpectedly, we are happy to provide a full pro-rated refund.